Last updated: January 2026
Glowforge Pro ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit glowforgepro.com, use our cloud-based control software, or interact with our services.
When you request a quote, create an account, place an order, register a machine, contact customer support, or participate in our community, we may collect: your name, email address, phone number, company name, shipping and billing addresses, payment information, and details about your project requirements or technical questions.
When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, referring URL, pages viewed, time spent on pages, and device identifiers. We collect this information through cookies, web beacons, and similar tracking technologies.
When you use a Glowforge Pro machine connected to our cloud software, we collect operational data including: job parameters (material type, speed, power settings), machine status and error logs, firmware version, and network connectivity metrics. We use this data to improve our software, diagnose issues, and develop new features. We do not collect or store your design files or the visual content of what you create.
We use your personal information to: process and fulfill orders, deliver and improve our cloud software service, respond to quote requests and technical inquiries, provide customer support and warranty service, send order confirmations and shipping notifications, improve our website, products, and software based on usage patterns, communicate about product updates, firmware releases, and relevant promotions (with your consent), and comply with legal obligations.
We do not sell your personal information to third parties. We may share your information with: shipping carriers to fulfill deliveries, payment processors to complete transactions, authorized distributors in your region to provide local support, cloud infrastructure providers (we use AWS for our cloud software services), and service providers who assist with website hosting, analytics, and email delivery. These parties are contractually required to protect your information and use it only for the specified purpose.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS 1.2+), secure cloud infrastructure, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality but will not affect your ability to use the Glowforge Pro cloud software. We use analytics services to understand how visitors interact with our website.
Depending on your jurisdiction, you may have the right to: access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, opt out of marketing communications, request data portability, and request restriction of certain data processing. To exercise these rights, contact us at [email protected]. We will respond to verified requests within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA. To exercise your CCPA rights, contact us at [email protected].
If you are located in the European Economic Area, your personal data is processed in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing is: contract performance (order fulfillment, cloud software delivery), legitimate interest (product improvement, security), and consent (marketing communications). You may withdraw consent at any time.
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly. Note: Glowforge Pro machines should only be operated by or under the direct supervision of adults, in accordance with the safety guidelines.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Account information is retained for the active life of your account plus 3 years. Machine usage data is aggregated and anonymized after 24 months. You may request deletion of your account and associated data at any time.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We will notify registered users of material changes via email.
For questions or concerns about this Privacy Policy or our data practices, please contact us at:
[email protected]
Glowforge Pro
Seattle, Washington, USA